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UI Updates in NetSuite 2022.2

2022.2 UI |

This release note was updated September 5, 2022.

New Version of SuiteAnswers is Generally Available

As of September 6, 2022, a new version of SuiteAnswers is available to all NetSuite customers. The new

  • The title bar on the home page contains a menu button on the left with links to the main resources of SuiteAnswers. On the right side there is the NetSuite status logo which displays the current status of available services. Additionally, there are the Contact Support and global Feedback buttons.
  • The homepage contains announcements, featured videos, newly uploaded videos and staff picked videos, and content categories.
  • The article view includes an estimated reading time, a list of content that other users found useful, and reworked code samples. The Share button allows you to share an article through a link or by sending an email. The email option supports multiple recipients.
  • Improved search – You can search by using natural language as well as keywords and article ID.

Filters based on content type, product categories and target audience enable you to narrow down

your search results. The search bar features suggested search matches as you type and search history.

  • New support options – also included is a new support case form which introduces a case quality indicator. Chat-based support is now provided through the NetSuite Virtual Support Assistant. You can access both by clicking the Contact Support button. For more information, see the help topics Support Cases in SuiteAnswers and SuiteAnswers FAQ.
  • Expanded video content – a revised video page includes clickable previews of videos which are now categorized by product area and use case. You can access the videos page by clicking the menu button and clicking on Videos. You can access the new version from NetSuite by going to Support > Go to SuiteAnswers, or by clicking the SuiteAnswers button in the NetSuite Help Center. For more information about the new SuiteAnswers, see the following topics:
  • SuiteAnswers Overview
  • SuiteAnswers FAQ

NetSuite Global Search results now include all hierarchy levels within the navigation menus. For more

information, see the help topic Navigation Menu. When you enter keywords in the Global Search, the enhanced results appear under a Menu Results heading. The Menu Search feature is enabled by default. To disable the menu search, go to Home > Set Preferences. On the Analytics subtab, clear the Page Search box. For more information, see the help topic Menu Search.

Inline Editor Sublist Tooltip

When you are editing a sublist inline and you hover over a cell, a tooltip appears that shows the column name. If a sublist has many lines, now you can view the column name when scrolling down the sublist.