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Commerce Updates in NetSuite 2023.1

2023.1 Commerce |

Commerce · Commerce Sales and Marketing

  • Intelligent Recommendations Available to Enable in all Accounts
  • New Intelligent Recommendation Types: Buy Again and Alternative Items
  • Intelligent Recommendations Available on Opportunity Records

Commerce · SC/SCMA/SCA — SuiteCommerce Solutions

The 2023.1 release of SuiteCommerce, SuiteCommerce MyAccount, and SuiteCommerce Advanced will be available in a future release. For the current release notes for these solutions, see the help topic 2022.2 Release of SuiteCommerce, SuiteCommerce MyAccount, and SuiteCommerce Advanced.

Commerce · SuiteCommerce InStore

  • Release Summary SuiteApps

SuiteApps · SuiteApps (Bundles) Released by NetSuite

  • Accounting SuiteApps
  • Banking SuiteApps
  • Inventory Management SuiteApps
  • Localization SuiteApps
  • Manufacturing SuiteApps
  • Order Management SuiteApps

Change

  • Taxation SuiteApps

Commerce Sales and Marketing

  • Intelligent Recommendations Available to Enable in all Accounts
  • New Intelligent Recommendation Types: Buy Again and Alternative Items
  • Intelligent Recommendations Available on Opportunity Records Commerce Marketing

Intelligent Recommendations Available to Enable in all Accounts

The Intelligent Item Recommendations feature uses artificial intelligence algorithms to calculate and display product recommendations to sales representatives and web store shoppers. From 2023.1, this feature can be enabled in all NetSuite accounts that have the Customer Relationship Management or Website features enabled. For more information about enabling the Intelligent Item Recommendations feature, see the help topic Enable Intelligent Item Recommendations. You can check what types of recommendations are available in your account on the Recommendation Availability screen, which you can access at Commerce > Marketing > Intelligent Recommendations > Recommendation Availability. The recommendation types available in a subsidiary or website depend upon the number of inventory items and the number of transactions in the past 12 months. For more information about eligibility criteria, see the help topic Account Requirements for Intelligent Item Recommendations. Change New Intelligent Recommendation Types: Buy Again and Alternative

Items

Two new intelligent recommendation types are now available in NetSuite. These are:

  • Buy Again – these are specific to each customer and are based on whether items are bought regularly by the customer. If a customer bought an item only one time, recommendations are based on whether the item is bought regularly by other customers. For example, if other customers buy printer paper every week, the Buy Again recommendation may recommend printer paper for a customer, a week after they have bought it for the first time. Buy Again recommendations are available on sales orders, estimates, and opportunity records, as well as SuiteCommerce websites.
  • Alternative Items – these are specific to an item already selected and show intelligent recommendations of alternatives to the item based on similarity of item name, description, and category. For example, if a website shopper adds small green shirts to an order, and then realizes there aren’t enough shirts in stock, the Alternative Items recommendation might recommend large green shirts or small red shirts. Alternative Product recommendations are available on sales orders, estimates, and opportunity records, as well as SuiteCommerce websites. For more information about adding Buy Again and Alternative Items recommendations to opportunity records, see the help topic Add Recommended Items to Sales Orders, Estimates, and Opportunities. For more information about the Intelligent Recommendations feature, see the help topic Intelligent Recommendations.

Intelligent Recommendations Available on Opportunity Records

From 2023.1, sales representatives can view and choose from intelligent item recommendations as they

create opportunity records for prospects or customers. This is in addition to the ability to use these recommendations on the sales order and estimate records, which has been available since 2022.1. The artificial intelligence algorithms that calculate the recommendations use data such as:

  • what the customer bought in the past
  • what other customers with similar transaction history bought in the past
  • what other items were bought by customers who bought a specific item
  • items in the same account that have similar names, descriptions, and categories When the Intelligent Recommendations feature is enabled, an Intelligent Recommendations button appears on opportunity records. After sales representatives have selected the customer or prospect, they can click Intelligent Recommendations to view intelligent recommendations. They can also add one or more items to the opportunity before they click the button. The items recommended apply to the specific combination of customer and items selected. A different combination results in different recommendations. Because the machine learning algorithms continuously process and learn from the transaction data, the recommendations that are shown change and improve over time. For more information about adding intelligent recommendations to opportunity records, see the help topic Add Recommended Items to Sales Orders, Estimates, and Opportunities. For more information about the Intelligent Recommendations feature, see the help topic Intelligent Recommendations. Change

SC/SCMA/SCA — SuiteCommerce Solutions

The 2023.1 release of SuiteCommerce, SuiteCommerce MyAccount, and SuiteCommerce Advanced will be available in a future release. For information about the current release, see the help topic 2022.2 Release of SuiteCommerce, SuiteCommerce MyAccount, and SuiteCommerce Advanced. Important: Commerce Themes and Extensions are only available if they are provisioned and set up in your account.

Commerce Themes

Complete release notes on the latest themes for your SuiteCommerce and SuiteCommerce Advanced site are available here: Commerce Themes Release Notes.

Commerce Extensions

Complete release notes on the latest extensions for your SuiteCommerce, SuiteCommerce MyAccount, and SuiteCommerce Advanced site are available here: Commerce Extensions Release Notes.

SuiteCommerce InStore

SuiteCommerce InStore (SCIS) uses a phased release process to distribute managed-bundle

upgrades. Each phase consists of a different group of customers who receives the latest SCIS release. Administrators set up for customers within a phased group receive an email notification listing when their upgrade will occur. Note: Contact your account representative or Customer Support if you have questions about the availability of SCIS 2023.1.

Release Summary

The SCIS 2023.1 release provides updates that affect behind-the-scenes processing in NetSuite. The release has no functional changes that are visible at the point-of-sale.