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Account Setup Updates in NetSuite 2026.1

2026.1 Account Setup |

NetSuite 360 Redesign Now Available Globally

NetSuite 360’s redesigned interface is now available globally, including two new dashboards and updated payment methods for U.S. accounts.

For accounts outside of the U.S., NetSuite 360 introduces two specialized dashboards:

  • The NetSuite 360 Dashboard, which enables you to:
    • Review and manage NetSuite cases, enhancements, and issues
    • Update your support dashboard
    • Access the Action Items and Notifications portlet ▬ This portlet enables you to view product change notifications sent to your account’s primary contact, as well as other notifications that may require action from you. Note: If you or the main email address associated with your account have opted out of product notifications from NetSuite, some notifications may not appear in the Action Items and Notifications portlet.
    • Set account preferences
    • Access SuiteIdeas
    • Manage your NetSuite email subscriptions
    • Add authorized support contacts
    • View details about your Advanced Customer Service or Learning Cloud Support subscriptions
  • The Financial Dashboard, which enables you to:
    • View and pay NetSuite invoices
    • Manage payment methods
    • Update your billing and shipping address and your primary contact
    • Download financial documents
    • Contact the NetSuite Collections team For U.S.-based accounts, NetSuite 360 now supports domestic ACH payments and credit card payments in currencies other than USD. For more information about NetSuite 360, see the help topic NetSuite 360.

Parent Record Filtering for Address Subrecords

those addresses linked to the specific parent record you’re viewing (for example, a particular customer, a vendor, or an employee).

NetSuite shows only the relevant addresses that are associated with the main record, improving data

accuracy and privacy while preventing over-fetching of unrelated addresses. This change also helps standardize how address data appears in your integrations (for example, SuiteQL queries, SuiteScript 2.0 and SuiteScript 2.1, or REST). You may notice that result sets for address subrecords are smaller and more precise. If you have integrations that previously relied on unfiltered address results, you may need to review and adjust your logic, especially if this logic assumed cross-entity visibility. No changes have been made to schemas, permissions, or roles as part of this update. Enhancements to the Intercompany Elimination Feature View Source Transactions for All Balance Sheet Elimination

Journal Entries

When you run intercompany elimination, you can now view source transactions on elimination journal entries for all account types, including Accounts Payable, Accounts Receivable, and Other Assets and Liability. Source transactions link elimination journal entries back to the original intercompany transactions and help you understand why elimination was needed. For more information, see the help topic Summarized Intercompany Elimination Journal Entries. New Intercompany Elimination Dataset in SuiteAnalytics

Workbook

A new Intercompany Elimination dataset is now available in SuiteAnalytics Workbook. This dataset provides detailed visibility into all intercompany elimination journal entries. In the new dataset, you can filter elimination journal lines by period. You can also see details about the associated source transactions such as transaction amount and currency, base currency amount and base currency, and consolidated exchange rate. For more information, see the help topic Intercompany Elimination Dataset in SuiteAnalytics.

You can now unlink intercompany cross charge journals that have been cleared by other cross charge journals in an open accounting period. Previously, when one cross charge journal was cleared (paid) by another, you couldn’t reverse or delete the transactions yourself, and help from NetSuite Customer Support was required.

the journals by clicking the Unlink Cross Charge Self Payments button in the Actions menu on the Cross

each transaction to its original state, which lets you delete and regenerate cross charge journals as needed. For more information, see the help topic Resolving the Issue When You can’t Delete Cross Charge Journals.

Updates to Prompt Studio

The following updates were made to Prompt Studio:

  • Support for GPT-OSS Model in Prompt Studio - Prompt Studio now supports the OpenAI GPT- OSS model. To specify this model when you create custom prompts, select GPT OSS from the Model Family list.
  • Sublist Variable Support in Prompt Templates and Testing - You can now insert sublist variables into prompt templates, enabling prompts to reference data from sublists associated with the target record (such as line items on a Sales Order). Additionally, the new Sublist Variables tab lets you test prompt templates by providing sample data for these sublist variables, ensuring your prompts generate expected output for various sublist scenarios.
  • New Text Enhance Action and Prompts for AI Description Fields - To support having a single “Optimize for AI” Text Enhance action and prompt for custom fields with AI descriptions, a set of new custom prompts has been added to override existing system prompts for AI-generated descriptions in custom fields. These prompts are already configured and do not require any changes. New Intelligent Recommendations Subtab in AI

Preferences

A new subtab, Intelligent Recommendations, was added to AI Preferences. Intelligent Item Recommendations use artificial intelligence algorithms to calculate and display items your company’s customers might want to buy. If you’re a user with the Administrator role, you can use this subtab to manage your company’s Intelligent Item Recommendations settings. The following company settings are available for Intelligent Item

Recommendations:

  • Show Intelligent Recommendations Button for Item Recommendations - This setting lets you enable or disable Intelligent Item Recommendations for an account. Disabling this setting removes the Intelligent Recommendations buttons from sales orders, estimates, and opportunity records. It doesn’t affect your use of intelligent recommendations on web sites.
  • Show Optional Columns - This setting lets you customize which columns are displayed in the Intelligent Recommendations popup window on sales orders, estimates, and opportunity records. Optional columns include Display Name, Unit Price, and Quantity Available. Selected columns are displayed in your NetSuite account and the Customer Center. For more information, see the help topics Manage Intelligent Item Recommendations Preferences and Intelligent Recommendations.

New Narrative Insights Subtab in AI Preferences

A new subtab, Narrative Insights, was added to AI Preferences. Narrative Insights use generative AI to provide a concise overview of select reports and records for business users, emphasizing the most relevant information and making it easier to quickly understand key details. If you’re a user with the Administrator role, you can use this subtab to manage your company’s Narrative

Insights settings. The following company settings are available for Narrative Insights:

  • Enable Narrative Insights - This setting lets you enable or disable Narrative Insights. Narrative Insights is enabled by default.
  • Enable Narrative Insights for External Roles - This setting lets you control whether users with external roles, such as Vendor Center or Shopper, can use Narrative Insights. To enhance security, this setting is disabled by default. Only users with internal roles can use Narrative Insights unless you enable this setting. When you enable this setting, users with external roles can use Narrative Insights.
  • Use OCI Credentials for Narrative Insights - This optional setting lets you control whether Narrative

Insights should use OCI credentials for paid, unlimited usage through your company’s Oracle Cloud

account. By default, this setting is disabled and Narrative Insights uses the free monthly usage pool provided by NetSuite. For more information, see the help topics Managing Narrative Insights Preferences, Viewing Narrative Insights Usage, and Narrative Insights Overview.